Contact Us
Questions about an order, a batch certificate or delivery? Message our UK support team and a real person will reply, usually the same working day.
Support details
Everything you need before you write in.
Support hours
Monday to Friday, UK time
We reply within one working day, usually much sooner.
Dispatch
Same day if ordered by 3pm, Monday to Friday
Royal Mail Tracked 24. free tracked UK delivery on every order. UK only.
Send a message
Replies within one working day. All fields are required unless marked optional.
Quick answers
The most common questions, answered without waiting for a reply.
- Where is my order?Orders placed before 3pm on a working day leave the same day by Royal Mail Tracked 24. Your tracking number is in the dispatch email, and signed-in customers can see order status in their account.View my orders
- Damaged, wrong or missing item?Tell us within 48 hours of delivery with your order number and a photo. We send a free replacement at our cost, with no return needed.Replacement policy
- Need a batch certificate?Every batch has its own lab certificate showing HPLC purity. Match the batch number on your vial to the report on the product page.Lab reports
- Change or cancel?Free any time before dispatch. Message us with your order number as early as you can, because orders are packed quickly.Order FAQs